Terms of Service
These Terms of Service (“Terms”) govern the use of services provided by URBLAY. By accessing our website or engaging our services, you agree to comply with and be bound by these Terms.
1. Introduction & Acceptance of Terms
URBLAY provides marketplace management, operational support, and growth services for brands and sellers across e-commerce platforms.
By accessing our website, engaging with our team, or using our services, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree, you should not use our services.
URBLAY reserves the right to update or modify these Terms at any time without prior notice. Continued use of services after changes constitutes acceptance of the revised Terms.
2. Scope of Services
URBLAY offers services that may include, but are not limited to:
- Marketplace account management
- Product listing and catalog optimization
- Backend operations and workflow management
- Performance monitoring and optimization
- Multi-marketplace expansion support
- Strategic advisory and growth support
All services are delivered based on mutually agreed scope, timelines, and deliverables documented via proposals, emails, or service agreements.
The exact nature and extent of services may vary depending on the client’s requirements, platform conditions, and operational feasibility.
3. Use of Website & Services
Access to the URBLAY website and services is provided for lawful business purposes only.
Users agree not to:
- Misuse the website or attempt unauthorized access
- Disrupt or interfere with service functionality
- Use services for unlawful, fraudulent, or misleading activities
URBLAY may restrict or suspend access if misuse or violation of these Terms is detected.
4. Client Responsibilities
Clients engaging URBLAY services agree to:
- Provide accurate, complete, and up-to-date information
- Grant necessary access to marketplace accounts, tools, and systems
- Ensure compliance with applicable marketplace policies and laws
- Respond to communication, approvals, and requirements in a timely manner
Delays, performance limitations, or execution challenges arising from incomplete information, restricted access, or delayed communication remain the responsibility of the client.
5. Service Execution & Delivery
URBLAY delivers services using structured processes, industry practices, and internal workflows.
Services are executed based on agreed scope and timelines. Performance may vary based on platform algorithms, competition, demand, and external conditions. Continuous optimization may be required for improved outcomes.
URBLAY focuses on execution, optimization, and operational efficiency. However, outcomes such as sales, rankings, or growth are influenced by multiple external factors beyond direct control.
6. Commercial Terms & Payments
Fees are agreed upon prior to service initiation. Payments must be made as per agreed schedule or invoice terms. Delays in payment may impact service continuity or timelines.
URBLAY reserves the right to pause or withhold services in case of non-payment or breach of agreed financial terms.
7. Platform Dependencies & Third-Party Services
URBLAY operates within third-party marketplaces and platforms, including but not limited to Amazon, Flipkart, Walmart, JioMart, Meesho, and similar ecosystems.
Clients acknowledge that:
- These platforms operate independently with their own policies and systems
- Changes in platform rules, algorithms, or policies may impact performance
- Account actions such as suspensions, restrictions, or policy enforcement are controlled by the respective platforms
URBLAY is not affiliated with or responsible for the operational decisions, technical issues, or policy enforcement of these third-party platforms.
8. Intellectual Property Rights
All systems, workflows, strategies, templates, and materials developed by URBLAY remain its intellectual property unless otherwise agreed in writing.
Client-provided data, content, and materials remain the property of the client.
Unauthorized use, reproduction, or distribution of URBLAY’s proprietary materials is prohibited.
9. Confidentiality & Data Handling
URBLAY treats all client data, business information, and account access details as confidential.
Such information will:
- Be used solely for service delivery
- Not be disclosed to unauthorized parties
- Be handled with reasonable security practices
Confidentiality obligations remain in effect even after the termination of services.
10. Acceptable Use & User Conduct
Clients and users agree not to:
- Engage in misleading, deceptive, or unlawful activities
- Violate marketplace policies or legal regulations
- Use services in a way that may harm URBLAY’s operations or reputation
URBLAY reserves the right to discontinue services if such conduct is identified.
11. Service Suspension & Termination
Either party may terminate services with prior notice, subject to completion of ongoing agreed work and settlement of outstanding payments.
URBLAY may suspend or terminate services immediately in cases of non-payment, policy violations, misuse of services, or legal/compliance risks.
12. General Disclaimers
URBLAY provides services on a best-effort, execution-driven basis.
While structured processes and optimization strategies are applied, outcomes may vary due to marketplace algorithms and competition, external market conditions, platform-level decisions, and product, pricing, or demand factors.
URBLAY does not guarantee specific business results, performance metrics, or commercial outcomes.
13. Force Majeure
URBLAY shall not be held responsible for delays or failure in performance due to events beyond reasonable control, including but not limited to natural disasters, government actions or regulatory changes, platform outages or technical disruptions, network failures, or unforeseen external events.
14. Governing Law & Jurisdiction
These Terms are governed by the laws of India.
Any disputes arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts located in Delhi, India.
16. Third-Party Trademarks & Logos
All third-party trademarks, logos, brand names, and company names displayed on this website are the property of their respective owners.
Urblay uses these trademarks and logos strictly for informational and identification purposes only.
Urblay is not affiliated with, endorsed by, or officially connected with Amazon, Flipkart, Walmart, JioMart, or any other third-party platforms unless explicitly stated.